Cisco Webinars

Ready to accelerate your citizen experience strategy in 2024? Watch "On the Road to FedRAMP and StateRAMP: Key Considerations for Public Sector Agencies Seeking Certification", the first of a three-part public sector series presented by TTEC Digital and Verint. In this presentation, Edward Johnson, VP and Program Manager of TTEC Government Solutions for TTEC Digital, and Brian Koma, VP Business Development at Verint, will discuss key things for state and federal agencies to know around FedRAMP and StateRAMP.

In this series, "Shifting Gears in Public Sector 2024," public sector professionals and technical experts will come together to discuss FedRAMP and StateRAMP certification, AI and CX automation, how to implement the data you already have, and the latest strategies to bring about transformative change in citizen services.

Discover the practical applications for AI in your Cisco contact center.

Growing citizen expectations, an expanding number of communication channels, flat or declining budgets, and hiring challenges are only a few of the many challenges public sector organizations must face.
Join our experts in the second session of Shifting Gears in Public Sector 2024 for a discussion on the most burning questions of constituent services and explore the latest technologies – such as AI and CX automation – that can help you better understand your citizens and better serve your community.

Explore the evolution of customer experience (CX) with Cisco and TTEC Digital. Discover how innovative solutions in AI, voice, and audio are reshaping the contact center landscape. Gain insights from our organizational leaders on practical strategies to enhance customer interactions and elevate employee productivity. Don't miss this opportunity to learn about the future of customer engagement with these CX and contact center technology pioneers.

In this webinar, we cover:
-Elevating experiences with AI: Learn how to seamlessly hand off, transform, and summarize interactions for enhanced customer and employee satisfaction.
-Strategies for contact center staffing: Address employee performance and burnout from new perspectives and with new insights.
-Innovations in voice and audio: Get to know the tools that can improve communication clarity and efficiency, no matter where your workforce is calling from.

Public sector organizations hold a treasure trove of behavioral, interactional, and operational data. Yet, this data is often generated in disconnected systems and stored in siloes, making it difficult to normalize and fully embrace it.

In this session our experts will showcase practical ways of tapping into disparate data and turning it into valuable business intelligence that can help you drive more informed decision making, boost operational efficiency, reduce costs, and elevate citizen experiences.