AWS Webinars

Explore practical use cases that will benefit your contact center.

Generative AI is changing the game across industries — including the contact center. The challenge for contact center leaders becomes how do you make sure you’re leveraging these new capabilities to maximize customer experience impact and minimize disruption to your current contact center technology ecosystem?

In this on-demand webinar, our AWS experts explore high-value use cases you can deploy quickly through AWS Contact Center Intelligence (CCI) to seamlessly integrate proven AI into the contact center platform of your choice.

Use cases covered in this webinar include:

* Self-Service Virtual Agents
* Real-Time Call Analytics
* Agent Assist
* Post-Call Analytics

Explore the increasing challenges faced by 911 emergency contact centers and the technology solutions that aid the contact center in handling non-emergency calls more efficiently.

Across industries, customers are encountering new and powerful ways to engage with businesses. And with each positive experience, their expectations evolve for all future interactions.

This “last best experience” phenomenon has big ramifications for every business. Failure to meet these rising expectations can be disastrous for brand reputation, customer retention, and market competitiveness.

Today, the leading customer experiences in financial services are defined by channel-rich, AI-enabled customer experience hubs. These hubs include omnichannel capabilities, automation, self-service tools, data-driven analytics, and more. While the vision for CX is clear, achieving this end state can feel far more complicated.

At TTEC Digital, we’ve guided hundreds of financial services organizations through four key levels of contact center maturity on their way to achieving their CX and business goals. Watch this webinar on demand to learn our tried-and-true approach to advancing CX maturity.

Topics we’ll address in this session:

• Compliance and basic telephony
• Integrations and channel expansion
• Self-service, automation, content management, and data-driven decision-making
• Business transformation with AI

TTEC Digital is an Advanced AWS Consulting Partner specializing in delivering the power of Amazon Web Services (AWS) to enterprise contact centers to transform the customer experience. Our expertise is focused on voice, AI and natural language automation, CTI, enterprise integration, user experience design, analytics and workforce optimization with a relentless pursuit of customer success.