The Strategy Series

To move customer education from ad-hoc activities and requests to a strategic function, we have to start with a solid strategy.

But what goes into creating an effective customer education strategy?

Join Dave Derington, long-time customer education leader and host of the CELab podcast, as he shares:
- What makes up a successful customer education strategy
- How to approach developing your strategy
- How to use your strategy to build a roadmap for customer education
- How to circulate your strategy with key stakeholders

As the year comes to a close, your customer education team has a wealth of data, insights, and achievements to showcase. But how do you turn all that information into a report that not only tells your story but also drives business impact?

Join Tom Studdert, a seasoned leader in customer education, to learn how to craft an impactful year-end report that demonstrates the value of your programs and sets the stage for growth in the year ahead.

In this webinar, you'll learn:
- What key metrics to include in your year-end report to highlight success
- How to align your report with business goals and outcomes
- Tips for creating a narrative that resonates with leadership
- How to present your data in a way that drives future strategy
- Best practices for circulating your report and gathering feedback

Don’t miss this chance to get expert advice on making your year-end report a strategic tool that drives action and paves the way for continued success.

Are you struggling to secure buy-in for your customer education initiatives? Join us for a panel discussion with customer education leaders who have successfully navigated the challenges of getting leadership support for customer education programs.

In this interactive session, our panelists will share proven strategies for building a compelling business case, demonstrating the impact of education on key business outcomes, and aligning your program with organizational priorities. You’ll walk away with actionable insights on how to gain the support you need to launch or scale your customer education efforts.