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Delivering Real-Time Customer Support with Data Cloud
Vishal Chordia, Director, Product Management, Salesforce, Nikhil Agarwal, Director, Product Management, Salesforce, Kuber Sharma, Director, Product Marketing, Salesforce
Watch this webinar to discover how Data Cloud Real-Time enables proactive, personalised service. Learn how unified customer profiles and real-time insights turn your service operations into revenue drivers. Address issues before they arise and use data from any source to enhance customer satisfaction and loyalty instantly.
All episodes
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Building Trusted Relationships with Data + AI with Salesforce Data Cloud
Arvind Singh, Puravankara Group | Ritesh Chauhan, Salesforce | Utkarsh Sinha, Salesforce
In this session, we will demonstrate how Data Cloud can help unlock the trapped data within your organization, build and orchestrate that elusive Single View of the Customer.
You will learn:
- Learn what is Data Cloud and how it is an enabler for an effective AI strategy
- Understand how it can help you leverage the data and insights present in your own datalakes, warehouses and models
- View the demo of end-to-end Data Cloud functionality from data ingestion to orchestration
- Hear from experts on what it takes to build a hyper scaler platform like Data Cloud and key innovationsYou will also discover why Salesforce Data Cloud was named as the Leader in 2024 Gartner Magic Quadrant for CDP and how it can be an enabler to meet your CX goals.
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4 Steps to Transform your Company with Data & AI Powered by Data Cloud
Katherine McHugh, Salesforce | Reenu Thomas, Salesforce
AI and Data have a symbiotic relationship; the intelligence of AI is only as good as the data it's fed. The quality and scale of good data is the one that empowers AI to identify relevant patterns, make predictions, and automate complex tasks.
And while every organization is racing to deliver AI and it's benefits across their solutions, but how can you deliver trusted AI that understands your business and your customers?
Watch this webinar and learn how to:
- Unlock trapped data to build a foundation for trusted AI to scale your teams and grow your business
- Harness the power of Data Cloud to build a unified 360-degree view of your customer every team can act on
- Incorporate predictions to automate business actions in the flow of work -
Supercharge Sales & Service with Data Cloud’s Innovations
William Yeh, Product Management Senior Director, Salesforce | Mallory Pittinger, Senior Director, Solution Engineering, Salesforce
Join us as our Product Team shares the latest features and updates coming to Data Cloud.
We’ll take a look at the latest innovations launching in the latest release, and breakdown how they can help take your Sales & Service strategies to new heights.
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Unlock & Action Data Across your Enterprise with MuleSoft & Data Cloud
Sean Donahue, Chief of Staff, Buyers Edge Platform | Ajay Kumar Kambadkone Suresh, Director, Solution Engineering, Salesforce | Jackie Wulfsohn, Product Marketing Manager, Salesforce
Trapped data and siloed systems? We understand the struggle all too well. In fact, 95% of IT leaders say integration is a top barrier to AI adoption.
Learn how with MuleSoft & Data Cloud you can:
- Connect all of your CRM, legacy, and industry-specific systems
- Build integrations and automations that activate insights across downstream systems and fuel AI solutions
- Enable faster, more personalized customer interactions with AI by unlocking your organization's knowledge and unstructured data -
Digital Grand Slam: How Rawlings Creates a Connected Customer Journey with Marketing, Commerce, and Data Cloud
Miryam Meir, Product Marketing Director, Salesforce | Matthew Schultz, Product Marketing Director, Salesforce | Dylan Kavanagh, VP, Omnichannel, Rawlings Sporting Goods Co., Inc.
Marketing and commerce leaders are in a new era of digital. It is an era where the customer journey is vital, and with all of the data collected, customers expect more. In fact, 80% of customers expect better experiences.
Join us to learn how Rawlings Sporting Goods, one of the leading sports equipment manufacturers, is unifying online and in-store customer data on Salesforce. Once unified, Rawlings can activate this data to deepen customer relationships through personalisation and drive revenue growth.
In this webinar, you will discover:
- How Rawlings unites Marketing and Commerce data across multiple brands with Data Cloud to deliver personalised experiences
- Strategies to stand out from the competition by creating unique customer touch points
- How to put the customer at the center of your digital strategy to drive more revenue -
Deliver Proactive & Personalised Service with Data Cloud
Von Clark McClendon, Director of Product Management, Data Cloud, Salesforce | Kathryn Baker Parks, Principal Technical Architect - Data Cloud, Salesforce
The future of Customer Experience should be proactive, and not reactive. Enable your organisation to resolve customer issues before they happen, and notify customers in advance of unavoidable challenges. Be able to personalise all customer engagements from start to finish with the power of Data Cloud.
In this webinar, you'll learn how to:
- Leverage Data Cloud to anticipate customer needs
- Personalize service interactions at scale
= Drive customer satisfaction and loyalty -
How Data Cloud Powers Generative AI with Your Enterprise Data
Ryan Schellack, Product Marketing Director, Salesforce | Minhaj Khan, Product Management Senior Manager, Salesforce | Stella Hang, Program Manager Senior Director, Salesforce
Every organisation is racing to deliver generative AI across their solutions, but how can you deliver trusted AI that understands your business and your customers?
Watch product experts from Salesforce as they explore how structured and unstructured data is being used to fuel relevant AI. We’ll explore patterns for zero-copy integration, grounding prompts with Data Cloud data, vector databases, and how to build a data foundation for AI, automation, and analytics. You’ll see roadmap material, live demos, and walk away with a strategy for AI powered by your data in Data Cloud.
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Unlock the Power of First-Party Data with Salesforce and Meta
Tatiana Mazza, Global Director, CRM + Insights, Natura | Josh Newman, Product Marketing Director, Meta | Gita Gidwani, Director of Product Marketing, Salesforce | Jason Ellman, Director of Product, Salesforce
Customers demand better personalisation across the entire customer relationship. To meet this demand, marketers must rethink their marketing strategies with a focus on Data + AI.
Join this webinar to learn how Meta and Salesforce have been partnering together to help you unlock the value of your first-party data across Ads, Service, Marketing and Commerce.
Discover how Meta and Salesforce help businesses like Natura navigate digital signal loss and achieve greater marketing performance using first-party data.
In this webinar, you’ll learn about:
- The latest innovations around Data Cloud + Meta Conversions API that will help marketers close the gap from click-through to conversion - powering better campaign performance and maximising ad dollars.
- How to unlock the power of first-party data and personalise across the full customer relationship -
Delivering Real-Time Customer Support with Data Cloud
Vishal Chordia, Director, Product Management, Salesforce, Nikhil Agarwal, Director, Product Management, Salesforce, Kuber Sharma, Director, Product Marketing, Salesforce
Watch this webinar to discover how Data Cloud Real-Time enables proactive, personalised service. Learn how unified customer profiles and real-time insights turn your service operations into revenue drivers. Address issues before they arise and use data from any source to enhance customer satisfaction and loyalty instantly.