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Deliver Proactive & Personalised Service with Data Cloud
Von Clark McClendon, Director of Product Management, Data Cloud, Salesforce | Kathryn Baker Parks, Principal Technical Architect - Data Cloud, Salesforce
The future of Customer Experience should be proactive, and not reactive. Enable your organisation to resolve customer issues before they happen, and notify customers in advance of unavoidable challenges. Be able to personalise all customer engagements from start to finish with the power of Data Cloud.
In this webinar, you'll learn how to:
- Leverage Data Cloud to anticipate customer needs
- Personalize service interactions at scale
= Drive customer satisfaction and loyalty
All episodes
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Building Trusted Relationships with Data + AI with Salesforce Data Cloud
Arvind Singh, Puravankara Group | Ritesh Chauhan, Salesforce | Utkarsh Sinha, Salesforce
In this session, we will demonstrate how Data Cloud can help unlock the trapped data within your organization, build and orchestrate that elusive Single View of the Customer.
You will learn:
- Learn what is Data Cloud and how it is an enabler for an effective AI strategy
- Understand how it can help you leverage the data and insights present in your own datalakes, warehouses and models
- View the demo of end-to-end Data Cloud functionality from data ingestion to orchestration
- Hear from experts on what it takes to build a hyper scaler platform like Data Cloud and key innovationsYou will also discover why Salesforce Data Cloud was named as the Leader in 2024 Gartner Magic Quadrant for CDP and how it can be an enabler to meet your CX goals.
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4 Steps to Transform your Company with Data & AI Powered by Data Cloud
Katherine McHugh, Salesforce | Reenu Thomas, Salesforce
AI and Data have a symbiotic relationship; the intelligence of AI is only as good as the data it's fed. The quality and scale of good data is the one that empowers AI to identify relevant patterns, make predictions, and automate complex tasks.
And while every organization is racing to deliver AI and it's benefits across their solutions, but how can you deliver trusted AI that understands your business and your customers?
Watch this webinar and learn how to:
- Unlock trapped data to build a foundation for trusted AI to scale your teams and grow your business
- Harness the power of Data Cloud to build a unified 360-degree view of your customer every team can act on
- Incorporate predictions to automate business actions in the flow of work -
Supercharge Sales & Service with Data Cloud’s Innovations
William Yeh, Product Management Senior Director, Salesforce | Mallory Pittinger, Senior Director, Solution Engineering, Salesforce
Join us as our Product Team shares the latest features and updates coming to Data Cloud.
We’ll take a look at the latest innovations launching in the latest release, and breakdown how they can help take your Sales & Service strategies to new heights.
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Unlock & Action Data Across your Enterprise with MuleSoft & Data Cloud
Sean Donahue, Chief of Staff, Buyers Edge Platform | Ajay Kumar Kambadkone Suresh, Director, Solution Engineering, Salesforce | Jackie Wulfsohn, Product Marketing Manager, Salesforce
Trapped data and siloed systems? We understand the struggle all too well. In fact, 95% of IT leaders say integration is a top barrier to AI adoption.
Learn how with MuleSoft & Data Cloud you can:
- Connect all of your CRM, legacy, and industry-specific systems
- Build integrations and automations that activate insights across downstream systems and fuel AI solutions
- Enable faster, more personalized customer interactions with AI by unlocking your organization's knowledge and unstructured data -
Deliver Proactive & Personalised Service with Data Cloud
Von Clark McClendon, Director of Product Management, Data Cloud, Salesforce | Kathryn Baker Parks, Principal Technical Architect - Data Cloud, Salesforce
The future of Customer Experience should be proactive, and not reactive. Enable your organisation to resolve customer issues before they happen, and notify customers in advance of unavoidable challenges. Be able to personalise all customer engagements from start to finish with the power of Data Cloud.
In this webinar, you'll learn how to:
- Leverage Data Cloud to anticipate customer needs
- Personalize service interactions at scale
= Drive customer satisfaction and loyalty