Ignite productivity across IT with GenAI from ServiceNow

Join Brian Solis, Head of Global Innovation at ServiceNow, along with industry leaders for this empowering session that explores how to shift the digital transformation narrative towards ROI and growth, powered by AI. You’ll hear key learnings and actionable next steps to get you started on your AI-first journey.

During this webinar, discover how ServiceNow can help your organization reimagine IT service and operations through AI-enabled workflow automation. You’ll learn: 

- The value of AI and GenAI to the enterprise
- Key AI and GenAI use cases from ServiceNow
- How to move ahead on your AI and GenAI journey

How can an organization accelerate digital-first business growth? Technology Service Operations (leveraging ITSM and ITOM together) is one key to success and it starts with streamlining processes to make it easier for teams to adopt and integrate digital workflows. This demo explores how Service Operations & GenAI connects IT service and operations management on a single platform, establishing the visibility and collaboration needed to accurately picture an organization's digital transformation, whether it's for IT service agents or operators.

Hockey doesn’t stand still, and neither does the NHL. With ServiceNow’s AI platform for business transformation, the NHL’s technology strategy matches its game strategy: delivering results with speed. Their approach? Start small and scale quickly to create transformative outcomes everywhere.  

Join Karen Atkinson, Vice President Program Management Information Technology at National Hockey League (NHL), Pablo Stern, SVP of Technology Workflows ServiceNow, and Dave Wright, Chief Innovation Officer ServiceNow, to discover their winning game plan:

- Rapid rollout of a strong, efficient digital foundation
- Strategies to operationalize innovation for fast time to value
- Engagement across stakeholders and organizations to drive change effectively

At ServiceNow, were not just talking about GenAI - we're implementing it using our own platform and products.

In this session, Rajeev Sethi, ServiceNow's GVP of Emerging Technologies, will share how we've integrated GenAI into our day-to-day workflows to offer a more consumer-like experience that drives productivity at work.

You'll learn:
-How we use Now Assist for GenAI to drive productivity across the enterprise
-Why self-service rates are improving for ServiceNow customers, employees, agents, and developers
-What's next in our journey from 20+ GenAI use cases in 6 months and beyond

The pressure to deliver more with fewer resources is constant, especially across today's IT landscape. This session will provide practical insights into leveraging AI within ServiceNow ITSM to enhance IT productivity and enable a more forward-thinking, efficient IT operation within your organization. Key learnings include:  

- Harnessing AI for automating routine IT operations
- Predictive AI techniques for a proactive approach in IT incident management
- Empowering IT teams to focus on strategic, business-impacting initiatives

Join us as we uncover the potential of AIOps with Generative AI, bringing you the latest strategies and insights for successful implementation. Learn from ServiceNow leaders as they share their expertise on: 

- Initiating and managing AIOps projects effectively and efficiently
- Best practices for event correlation and anomaly detection
- Leveraging Generative AI for faster and proactive problem resolution

See how to elevate your IT operations and deliver a better user experience with the power of AIOps.

The ServiceNow® platform, AI expertise and customer first mindset, enables ServiceNow to seamlessly weave Generative AI into applications and workflows. Join this session to see Now Assist in action for ITSM.