Demos

Voice channels are crucial for organizations. They handle significant operational costs and high traffic volumes, yet often fall short in providing a satisfying caller experience.

In this video, we demonstrate an advanced automated calling system that utilizes a sophisticated blend of technologies from boost.ai. We will cover the following:

- Predefined and generative responses
- Authentication
- Barge-in (interrupting the virtual agent)
- Seamless topic switching
- SMS confirmation
- Generative Action using knowledge, action hooks, API hooks & guardrails

By combining boost.ai’s powerful tools with the thoughtful application of Large Language Models (LLMs), we’ve created a system that significantly enhances automation levels. This transformation turns the voice channel into a more efficient and user-friendly interface, delivering substantial value to customers.

Accelerate time to market for GenAI-powered customer experiences by leveraging a no-code setup that utilizes company knowledge and data. A combination of LLM prompt engineering and Retrieval Augmented Generation (RAG) skillfully guides the Virtual Agent toward desired responses.

Demo Highlights:
- No-code setup: Discover how easily a virtual agent can be deployed with zero coding required - simplicity and efficiency at its best!
- Instructions and knowledge: Learn how to instruct the virtual agent on how to behave and which information to use, ensuring that the responses are both accurate and relevant.
- Real-time sentiment analysis: Experience the cutting-edge capability of the virtual agent to adapt its responses based on the emotional undertones and context of the interaction - ensuring a dialogue that's not just intelligent, but empathetic and responsive.

How can you seamlessly switch between predefined and generative responses in the same conversation?
While Generative AI is transformative, it doesn't fit all scenarios, especially when precise control and consistency are needed. That's where Action Hooks come in – one of the key pillars of boost.ai’s Generative Action. Action Hooks enables the virtual agent to trigger predefined action flows - so that when it matters, you'll know exactly what the virtual agent will respond.

Demo

Demo

Demo

Demo