Metrics That Matter Summit

When executed correctly, education initiatives make a big impact on a company's ability to achieve its business goals. But, aligning corporate education strategy with overall business objectives can be tricky.

In this session, you’ll learn how to identify and align on the learning initiatives that will have the biggest impact on the company's strategic goals.

Key Takeaways:
- Understand why aligning education initiatives with business outcomes is crucial for demonstrating ROI and strategic value
- Gain insights into the process for effectively identifying and aligning education initiatives with business goals
- Learn a simplified framework to define, categorize, and communicate the business outcomes education drives

Effectively communicating the value of education initiatives to leadership is crucial for securing support and driving strategic decisions. By presenting the right metrics in a compelling way, you can demonstrate the impact of your programs and align them with the company's vision.

In this session, you’ll discover the best practices for delivering your education metrics to ensure they resonate with executives and help you secure their support.

Key Takeaways:
- Which education metrics to present to your leadership team
- How and when to schedule metrics meeting with executive
- What and how to present metrics to your executive team

Discover how Meta has transformed its certification and training programs to drive substantial business outcomes. Starting from scratch, Vikas and his team developed a comprehensive approach that integrates job role-based and domain-specific certifications with flexible training options. Learn how Meta aligns its educational initiatives with strategic business goals and measures success through key metrics.

In this session, you'll gain insights into Meta's journey, best practices, and the critical role of certifications and training in achieving business impact.

Key Takeaways:
- Discover how metric measurement evolves as your program matures
- Learn how to design education content with business impact in mind
- Gain insights into the continuous improvement process based on data-driven feedback and performance against business outcomes

In a recent survey of 300 customer education leaders, 43% said that increasing product adoption is a priority. But how do you measure education’s impact on product adoption?

That’s the question Lisa Rothrauff, Senior Director of Customer and Partner Education at Amplitude, is poised to answer.

Using their own platform, Lisa’s team instrumented their academy to track learner engagement—then used this data alongside in-product analytics to show the impact of education and training on product adoption.

Key Takeaways:
- How to measure customer activity in your academy to track and grow engagement with your program
- How to tie education activity to product usage metrics
- How to effectively analyze product and academy data to show impact

Spending on customer education is expected to more than double by 2026, according to 2024 Forrester research.

What will customer education look like in this new era?

Join three industry veterans to get their perspective on trends and predictions in customer education.

In this session, you’ll hear insights on:
- Key trends shaping customer education in 2025 and beyond
- The latest technology and tools revolutionizing learning programs
- Strategies for adapting to new learner expectations and business needs
- Predictions on the future role of customer education in organizational growth

Whether you're building learning programs from the ground up or looking to refine your existing strategy, this is a must-attend event for education professionals eager to stay ahead of the curve.