Customer Service is Getting Worse. Now What?

Businesses all over the world are trying to embrace the latest AI-powered technologies to make their customer experience top-notch. But is all the effort and expense actually working?

Ask consumers, and most respond with a resounding no! Yet, case studies abound that document impressive customer satisfaction improvements with the use of advanced technologies.This has many scratching their heads and wondering: How do I build a customer service strategy that drives efficiencies for the business and delivers stellar customer experience?

During this must-attend virtual event series, Metrigy CEO Robin Gareiss will explain the real-world data, analyzing issues with customer service, technologies, and operational practices that will close the gaps and accelerate alignments between what customers want and what businesses are delivering.

In addition, the series includes thought-provoking sessions from leading AI and CX providers. Andy Traba, NICE's VP or product marketing, and Alan Ranger, Cognigy's VP of marketing, will share their takes on customer service, what needs to change, and innovative ways they can help.

In today's interconnected market, great experiences with one brand raise the customer expectations for all brands--a concept known as expectation transfer. The resulting shift in consumer standards presents a tremendous opportunity for brands to stand out by consistently delivering exceptional customer interactions. NICE CXone customers are already embracing this potential, using purpose-built AI to exceed rising expectations and create consistently positive experiences.

Join us to learn how leading brands are leveraging AI to capture new value, drive business success, and achieve lasting differentiation in the evolving customer experience landscape.

Also during this must-attend virtual event series, join a related session where Metrigy CEO Robin Gareiss explains the real-world data, analyzing issues with customer service, technologies, and operational practices that will close the gaps and accelerate alignments between what customers want and what businesses are delivering.

The future of customer service lies in AI-driven solutions, where Generative and Conversational AI are not just tools but strategic enablers of transformation. Dive into the latest innovations in AI that are positioning organizations for a future-ready, AI-first workforce. Get inspired by global brands like Toyota and Lufthansa that are already delivering exceptional CX to their customers via AI Agents, and gain actionable insights to lead your organization into the next era of customer service excellence.

During this must-attend virtual event series, join a related session where Metrigy CEO Robin Gareiss explains the real-world data, analyzing issues with customer service, technologies, and operational practices that will close the gaps and accelerate alignments between what customers want and what businesses are delivering.