PensTech and Admin Summit 2024

Pensions dashboards are coming, and the industry is in full swing preparing data and planning for connection to the pensions dashboards' central digital architecture. This session will provide an in-depth look at the preparations necessary for connecting to pensions dashboards, focusing on data readiness, matching rules, and connectivity processes.

In this session, you will gain insights into the crucial steps involved in data preparation, ensuring that your data is accurate. We will also delve into the intricacies of matching rules, exploring how to effectively link individuals' pension information across different schemes and providers to create a seamless member experience.

The session will cover how to connect to pensions dashboards, outline the integration process with your ISP provider, and explain what to expect when the members when the members show up.

Trustees are enhancing their digital communications strategy to boost online member engagement, addressing the divide between online and offline members by exploring various engagement strategies. These include using incentives to encourage online participation, which has shown positive impacts on take-up rates. Analysis of member usage reveals that certain functionalities, such as accessing account information and managing pension plans, are particularly popular.

Future efforts to increase online engagement may be influenced by the evolving digital landscape, member preferences, and technological advancements. The implementation of the Pensions Dashboards Programme is expected to significantly alter member engagement by providing a comprehensive and user-friendly platform for pension management.

In addition, trustees are incorporating sustainability and diversity, equity, and inclusion (DEI) considerations into their strategy to ensure accessible and inclusive digital initiatives for all members. By addressing these factors, trustees aim to create a more inclusive, engaging, and effective digital environment for managing pensions.

In this session with the Pensions Dashboards Programme (PDP), find out more about what users could see and experience when they interact with pensions dashboards, as the wider pensions industry prepares for connection to the dashboards ecosystem starting in April 2025. Join us to hear from the programme's Principal, Chris Curry, who will share the latest advancements and updates on the PDP and the MoneyHelper Pensions Dashboard, helping to keep you informed and ready for pensions dashboards becoming a reality.

As the pensions industry faces increasing complexity and demands for efficiency, AI is set to redefine the landscape. Join mallowstreet’s CEO, Stuart Breyer, who will explore how AI technologies are being harnessed to transform member services, from simplifying the basics of administrative processes and data handling to revolutionising meetings and client relationship management.