Modernise Government Service

In an era where technology is continuously reshaping customer expectations, governments worldwide are at a pivotal moment to redefine efficiency, transparency, and citizen engagement.

This virtual session will explore how government employees can do more with less using Salesforce.

You'll get to see how some of our new Trusted AI capabilities like co-pilot, prompt builder, data cloud and more can be leveraged to streamline operations, facilitate seamless citizen services, and foster a culture of innovation within public sector.

Get your questions answered by our subject matter experts.

We often hear our government customers speak to the challenge of delivering better digital services that meet citizen expectations, whilst also balancing financial pressures to do more with less. Generative AI (GenAI) offers significant opportunities for government to build trust by making services simpler, more personalized and cost effective to deliver. But to what extent do citizens want what GenAI has to offer?

To understand citizens’ perspectives, Salesforce partnered with BCG and surveyed more than 4,800 internet users across Australia and New Zealand (A/NZ) and sought input from 18+ global experts to understand online government service delivery trends in the -Trust Imperative 4.0 GenAI: The Trust Multiplier for Government - report. We asked them about their expectations and satisfaction with digital government services, attitudes towards government use of GenAI, trust in government to use AI responsibly and factors that might build trust. The Trust Imperative 4.0 report presents the findings of this research.

You’re invited to join Gisele Kapterian, Salesforce APAC Public Sector Strategy Lead and Miguel Carrasco, BCG Managing Director and Senior Partner and Global Leader of the BCG Center for Digital Government and BCG X for Public Sector as they deep dive into the most critical findings of the report.

Join this virtual session to learn more about:
- Citizen perspectives on digital government service delivery, and service improvement opportunities
- How GenAI could become a force multiplier for increased trust in government, if deployed well with responsible AI practices
- How government can begin to unlock the benefits of GenAI now with 3 key action

Get an overview of the solutions presented and seize the chance to ask our experts questions about our platform.

Salesforce in Health
With Salesforce Customer 360 for Health, you can:
- Collaborate on a customer-first health platform
- Connect health processes with automation
- Curate health experiences in real time

Connected care from anywhere
Delivering connected care at home can be complex. A core part of our mission at Salesforce is to support our customers who are working on providing healthcare services in the community. You will learn how to:
- Meet patients where they are and enable care beyond the clinic
- Personalise engagement with targeted patient journeys and a single source of truth
- Simplify scheduling and visits with automated tools for care professionals and patients

Integrated referral management for GPs and hospitals
See how Salesforce can facilitate the end to end flow from a patient visiting a GP, through to assessment, triage, and scheduling in the EMR.

This solution includes smart forms, electronic patient records, OCR, patient and GP communications, and automated workflows- all in a single solution.