AI and Data Analytics

Artificial intelligence (AI) is reshaping the landscape of unified communication, ushering in a new era of seamless collaboration and unparalleled efficiency in the digital workplace. In this groundbreaking exploration, discover the advantages of AI-driven productivity, including enhanced efficiency, streamlined processes, and heightened workforce engagement. Discover how organizations leverage embedded AI to automate tasks, translate content across languages, and tailor communications for a personalized experience. Gain insights from our industry experts as they navigate the current AI landscape and predict future trends in unified communication and the digital workplace.

Learn more: https://www.cbts.com/blog/the-2024-digital-workplace-roadmap-the-future-of-unified-communications-and-collaboration/

Chapters:
0:00 Introduction
1:10 – The rise of AI in the digital workplace
3:05- The journey of virtual meetings, how AI is improving transcription
7:32 – Data governance
10:29 – How will AI affect the job market and job functions?
12:26 – How can you use AI in the digital workplace to assist your day-to-day operations?
14:45 – How AI is being embedded into different platforms and the different associated features
17:00 – AI capabilities we might see in the future
18:13 – What are some risks/use cases associated with AI?
21:49 – Is AI currently being used for talent acquisition? What are the risks of doing so?
25:05 – Task efficiency and the power of leveraging AI today
25:45 – Do you see applications of Gen AI in the digital workplace without company data?
29:04 – If you are not using AI today, challenge yourself to think about the different ways you can use it

As a leader in the retail sector, how do you harness the capabilities of geospatial intelligence to analyze customer data? In our Tech Talk, “Geospatial intelligence to enhance customer analytics”, experts Jon Lloyd and Justin Rice discuss location-based technologies that help you harness store data to make cost-saving business decisions.

Expect to learn more about the following topics:
• Location-based customer segmentation.
• Foot traffic analysis and heat mapping.
• Market analysis and site selection.
• Customer journey mapping.
• Proximity marketing and personalization.
• Competitive analysis and benchmarking.
• Predictive analytics and forecasting.
• Compliance and ethical data use.

Kevin Johnston, CBTS sales engineer, and Danielle O’Keeffe, manager, solutions consulting at Five9, explore how CBTS and Five9 are transforming contact centers with AI. Discover how real-time sentiment analysis, automated call summaries, and advanced analytics enhance agent performance and customer satisfaction. Learn about the latest AI integrations—such as GPT-3—and their impact on operations. This video provides valuable insights into the future of customer service technology and the significant ROI that AI can deliver.

The artificial intelligence (AI) revolution is in full swing as record numbers of organizations race to adopt AI to improve business operations, enhance productivity, foster creativity, and drive significant business growth.

However, the most important question to ask before jumping in is, “how to roll out AI successfully.” Join our AI experts as they explore the common pitfalls during enterprise AI adoption. What strategies, structures, and talent management approaches will business leaders need to put in place to prepare their organizations for an AI-driven future?

We will examine these and other critical questions, such as:
• Navigating the AI Hype Cycle
• Selecting the right AI technology and vendor
• Building a great AI technical team
• Data management and repositories
• User training and support

Discover how AI is transforming cybersecurity and the key concerns it raises for CISOs. Our experts Ryan Hamrick, Security Consulting Services Manager, and John Bruggeman, vCISO, discuss the evolving threat landscape, AI-powered attacks, data privacy, integration challenges, and skill gaps. Learn strategies to address these challenges and protect your organization.

As AI technologies continue to evolve, it's critical to ensure that your network is prepared to evolve with them. Building an AI-driven network allows your business to protect consistent network functionality and user experience while alleviating the stress on your network managers.

In this video, we're showcasing how Juniper Mist AI enables your AI-driven network with the power of Juniper's future-focused NaaS, Mist AI Cloud, and Marvis VNA.

CBTS Sales Engineer Kevin Johnston explores the integration of AI and machine learning in the Five9 contact center platform. Learn how these technologies enhance customer experiences, support agents with real-time assistance, and drive better business outcomes through intelligent routing, sentiment analysis, and comprehensive interaction analytics. Discover how AI is transforming contact centers to deliver better outcomes for customers, agents, and businesses alike.