Transform how service teams deliver value across every customer touchpoint

12 Episodes

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  • 3 Things Every Service Leader Needs to Know From Dreamforce

    Rebecca Mackenzie, Director, Product Marketing, Salesforce

    Nov 28 2023, 34 mins

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    Nov 28 2023, 34 mins

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    Nov 28 2023, 34 mins

  • The Key to Delivering Excellent Customer Service Every Time - Data + AI

    Derek Carless, Director, Salesforce | Khoa Le, Vice President, Salesforce

    Feb 13 2024, 31 mins

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    Feb 13 2024, 31 mins

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    Feb 13 2024, 31 mins

  • 3 Ways AI Will Scale Your Contact Center - Move from Hype to Reality

    Robin Gareiss, Metrigy | Amanda West, Oana Lungu Polanco, Tamer Farag, Salesforce

    Mar 11 2024, 57 mins

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    Mar 11 2024, 57 mins

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    Mar 11 2024, 57 mins

  • Take Service Engagement to the Next Level With Apple + Service Cloud

    Michael Gonzalez, Salesforce | Swati Deo, Salesforce

    Mar 21 2024, 44 mins

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    Mar 21 2024, 44 mins

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    Mar 21 2024, 44 mins

  • Prepare Your Company for AI-Enhanced Self-Service

    Katherine Sullivan, Salesforce | Christina Keohane, Salesforce

    Apr 30 2024, 51 mins

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    Apr 30 2024, 51 mins

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    Apr 30 2024, 51 mins

  • Key Takeaways for Service Leaders From World Tour Sydney

    Venice Sran, Salesforce | Vladimir Bojchev, Salesforce | Rebecca Curtin, Salesforce

    May 1 2024, 44 mins

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    May 1 2024, 44 mins

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    May 1 2024, 44 mins

  • How to Scale Field Service with AI & Automation

    Chris Battles, Salesforce | Chad Barbour, Salesforce | Allegra Heath, Salesforce

    Jun 6 2024, 32 mins

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    Jun 6 2024, 32 mins

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    Jun 6 2024, 32 mins

  • Top 3 AI and Data Trends in Customer Service

    Kate Leggett, Forrester | Veronica Iles, Forrester | Mala Ravi, Salesforce

    Jun 11 2024, 43 mins

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    Jun 11 2024, 43 mins

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    Jun 11 2024, 43 mins

  • Good to Great: 7 Digital Support Best Practices

    Matthew Kravitz, Salesforce I Kim Gledhill, Salesforce

    Aug 7 2024, 32 mins

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    Aug 7 2024, 32 mins

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    Aug 7 2024, 32 mins

  • Embracing AI in Financial Services: Strategic Mindsets for Success

    Gayan Benedict, Chief Technology Officer, Salesforce | Robert Whitaker, Senior Director Financial Services Industry Advisor, Salesforce | Amy Holt, Principal Solutions Engineer - Financial Services, Salesforce

    Sep 10 2024, 49 mins

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    Sep 10 2024, 49 mins

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    Sep 10 2024, 49 mins

  • 2024 State of Service: New Data Reveals the Latest Trends

    Kunjal Tanna, Head - Digital Customer and Commercial Excellence Products, Thermax | Rebecca Curtin, APAC Product Marketing Director, Salesforce | Sonika Kapoor, Specialist Account Executive, Salesforce

    Sep 10 2024, 40 mins

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    Sep 10 2024, 40 mins

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    Sep 10 2024, 40 mins

  • How to drive efficient growth with data, automation and AI-powered customer service

    Sonny Santos, Distinguished Strategic Solution Engineer, Salesforce ASEAN | Mehul Gopal Mangalvedhekar, Principal Solution Engineer, Salesforce ASEAN

    Sep 10 2024, 44 mins

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    Sep 10 2024, 44 mins

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    Sep 10 2024, 44 mins