Transform how service teams deliver value across every customer touchpoint

9 Episodes

You’re registered!

Watch now

You’re registered!

Watch now

All episodes

  • 3 Things Every Service Leader Needs to Know From Dreamforce

    Rebecca Mackenzie, Director, Product Marketing, Salesforce

    Nov 28 2023, 34 mins

    Play

    Nov 28 2023, 34 mins

    On-demand

    Nov 28 2023, 34 mins

  • The Key to Delivering Excellent Customer Service Every Time - Data + AI

    Derek Carless, Director, Salesforce | Khoa Le, Vice President, Salesforce

    Feb 13 2024, 31 mins

    Play

    Feb 13 2024, 31 mins

    On-demand

    Feb 13 2024, 31 mins

  • 3 Ways AI Will Scale Your Contact Center - Move from Hype to Reality

    Robin Gareiss, Metrigy | Amanda West, Oana Lungu Polanco, Tamer Farag, Salesforce

    Mar 11 2024, 57 mins

    Play

    Mar 11 2024, 57 mins

    On-demand

    Mar 11 2024, 57 mins

  • Take Service Engagement to the Next Level With Apple + Service Cloud

    Michael Gonzalez, Salesforce | Swati Deo, Salesforce

    Mar 21 2024, 44 mins

    Play

    Mar 21 2024, 44 mins

    On-demand

    Mar 21 2024, 44 mins

  • Top Takeaways for Service Leaders from Dreamforce '23

    Rajiv Garg, Salesforce

    Apr 1 2024, 50 mins

    Play

    Apr 1 2024, 50 mins

    On-demand

    Apr 1 2024, 50 mins

  • Prepare Your Company for AI-Enhanced Self-Service

    Katherine Sullivan, Salesforce | Christina Keohane, Salesforce

    Apr 30 2024, 51 mins

    Play

    Apr 30 2024, 51 mins

    On-demand

    Apr 30 2024, 51 mins

  • Key Takeaways for Service Leaders From World Tour Sydney

    Venice Sran, Salesforce / Vladimir Bojchev, Salesforce / Rebecca Curtin, Salesforce

    May 1 2024, 44 mins

    Play

    May 1 2024, 44 mins

    On-demand

    May 1 2024, 44 mins

  • How to Scale Field Service with AI & Automation

    Chris Battles, Salesforce | Chad Barbour, Salesforce | Allegra Heath, Salesforce

    Jun 6 2024, 32 mins

    Play

    Jun 6 2024, 32 mins

    On-demand

    Jun 6 2024, 32 mins

  • Top 3 AI and Data Trends in Customer Service

    Kate Leggett, Forrester | Veronica Iles, Forrester | Mala Ravi, Salesforce

    Jun 11 2024, 43 mins

    Play

    Jun 11 2024, 43 mins

    On-demand

    Jun 11 2024, 43 mins