Transform how service teams deliver value across every customer touchpoint

3 Things Every Service Leader Needs to Know From Dreamforce '23

Join us for a recap of the most important takeaways from Dreamforce 2023, specifically for customer service and field service leaders! Learn how Salesforce’s newest AI innovations will help your service organization reimagine service for the AI era to increase productivity and reduce costs.

Featured Speakers:
Rebecca Mackenzie, Director, Product Marketing, Salesforce

The Key to Delivering Excellent Customer Service Every Time - Data + AI

Great customer service means you consistently deliver seamless and personalized service at scale. Companies that deliver excellent customer service go one step further; they truly understand their customers’ unique needs in order to deliver fast and hyper-personalized service at every touch point. But, moving from great customer service to excellent customer service that boosts revenue and increases customer satisfaction for your business requires investments to process and technology, as well as a shift in mindset towards an AI and data-driven strategy.

Join this webinar to learn how Service Cloud can help you easily create a single source of truth, empower employees, and streamline your entire service experience so that you can deliver excellent customer service every time.

Featured Speakers:
Derek Carless, Director, Service Cloud Product Marketing, Salesforce
Khoa Le, Vice President, Product Management, Service Cloud AI & Data Cloud, Salesforce

Learn how to go from AI hype to reality in your contact center. Watch this webinar to understand how to transform your customer channels, agent workspace, and supervisor experience into an AI-powered contact center. And hear from Robin Gareiss, CEO and Principal Analyst at Metrigy on how teams are planning, adopting, and finding value in AI.

Watch this webinar to learn how you can make engagement feel effortless on mobile using new messaging and augmented reality innovations from Apple + Service Cloud, and take your service engagements to the next level.

In this webinar, you will:

- Uncover the seamless integration of Apple's technologies with Salesforce's Service Cloud.
- Explore the potential of new messaging features to streamline customer interactions and improve response times.
- Harness the power of augmented reality to provide remote assistance and enhance service operations.
- Learn best practices and real-world examples

In today’s economic environment, service teams are being asked to do more with less as customer expectations continue to rise. Today’s customers want customised service delivered faster than ever before, however 78% of service agents say it’s difficult to balance speed and quality. With AI-powered self-service solutions, companies can better meet growing customer demands by delivering efficient and tailored experiences at scale.

Join this webinar to understand how to leverage AI to accelerate productivity and improve both the customer and agent experience.

Learn how to prioritize key steps for your Self-Service growth journey.

Join us for a recap of the most important takeaways, AI innovation announcements and demos from World Tour Sydney 2024, specifically for customer service leaders!

Learn how Salesforce’s newest AI innovations will help your service organisation reimagine service, from self-service to the contact centre to the field.

Learn how to:
- Activate AI to scale service
- Increase team productivity and
- Save costs using the #1 AI CRM for service.

Then see a demo of Einstein 1 Service Cloud in action.

Field service organizations around the world are struggling to balance dueling priorities of meeting customer demands and driving productivity. As a result, the need for both efficient and intelligent service delivery is rising and AI is now an imperative.

Learn how Salesforce Field Service, powered by the Einstein 1 Platform, enables companies to:
- Drive productivity in the field with trusted predictive and generative AI
- Proactively manage work and assets on one connected platform with real-time data
- Deploy faster and use automation to improve first time fix rates by 31%

Watch this webinar featuring guest speaker Kate Leggett, Forrester Research Vice President and Principal Analyst, to hear the cutting-edge trends in customer service. Infuse trusted AI and data into the customer service conversation to provide context and ultimately, help your agents deliver the right service.

Also, learn how to justify Service Cloud to your executive team with a business case.

Guest speaker Veronica Iles, Senior Consultant, will walk through the recently commissioned Forrester Consulting Research Total Economic Impact™ study that found improvement in agent retention by 40% and case deflections by up to 50%.

Featured Speakers:

Kate Leggett, VP, Principal Analyst, Forrester
Veronica Iles, Sr. Consultant, Forrester
Mala Ravi, Director, Product Marketing, Salesforce

Learn how to transform your customer service experience from good to great with Service Product VP and former customer service leader, Matthew Kravitz.

Join us to learn Matt's 7 actionable digital support best practices including:
- Developing a Channel Strategy
- How to drive meaningful ROI with Self Service
- Targeted AI investment to deliver an outcome
- Q&A with our product and technology leaders

Discover the multifaceted role of AI across financial services with our webinar, AI in Finance: Enhancing Service, Sales, and Operations.

Financial professionals from service, sales, acquisition, claims, and lending will gain insights into AI's practical applications. Discover how AI-readiness doesn’t require an overnight overhaul but a strategic shift in mindset, preparing your institution to lead in the AI-first financial landscape.

- Renovate: your approach across various functions by leveraging AI to enhance responsiveness and efficiency, whether it's in customer service, sales engagement, or back-office operations.
- Evolve: your adoption by leveraging digital colleagues, which can help accelerate customer acquisition, streamline claims processing, and innovate lending practices.
- Transcend: by empowering customers with proactive data-driven insights that drive better decision-making and satisfaction.

This webinar is an educational opportunity to better understand the evolution, value and versatility of AI in the financial services.

Did you know that 85% of decision makers anticipate service will drive a larger share of revenue this year? As service organizations increasingly turn to AI to address new challenges and scale their contact centers and field services, it’s crucial to understand how to leverage these technologies effectively.

Watch this webinar to explore insights from our global survey of over 5,500 service professionals, including key findings from India. Discover how leading organizations are using AI and data to exceed customer expectations, boost team productivity, and drive revenue growth.

Don't miss this opportunity to learn how to harness the power of AI to elevate your service operations.

In today's fast-paced world, customers increasingly seek quick solutions to their issues, with a strong preference for self-service options that allow them to resolve common problems independently. How can financial services organisations navigate compliance and regulatory challenges while implementing advanced service processes to enhance customer experience and reduce service costs?

Achieving widespread organisational implementation and adoption of elevated service processes presents its own set of challenges. We recognise that compliance concerns, regulatory hurdles, and migrating from legacy systems are difficult obstacles, but they can be overcome!

You will learn:

- The actionable insights and proven strategies that our customers have used to accelerate the evolution of their service processes.
- How to transform your call center into an efficiency hub to boost your Net Promoter Score (NPS), reduce operational costs, and drive revenue growth

Service teams are more focused on driving revenue than ever before, with 57% of leaders holding agents accountable for revenue-generating tasks. However, without insight into sales cycles, it's tough for service teams to predict customer needs and suggest the right services. Integrating Sales and Service gives agents a full view of customer interactions, enabling them to provide more personalised support and identify new sales opportunities. Hear from Dean Pearson, AVP of Sales at Salesforce, on how bringing this data together enhances customer support and uncovers new revenue streams. Learn how Salesforce helps organisations unify Sales and Service and discover the benefits of this approach.

Delivering standout customer service isn’t just about addressing needs; it's about anticipating them. With the integration of AI, data analytics, and collaborative tools like Slack, Salesforce’s Einstein 1 Service Edition redefines what it means to offer truly proactive and personalised service at scale.

This marquee offering from Service Cloud not only enhances your team's capabilities but also transforms customer interactions into insightful, revenue-generating opportunities.

In this webinar, discover how Einstein 1 Service Edition can help you learn how to leverage AI tools and real-time data to not only meet but exceed customer expectations, boosting both satisfaction and your bottom line.

Forward-thinking companies are achieving unprecedented productivity gains with Agentforce. Now, it's your turn to see the power of autonomous AI agents.

During this session, you will find out how you can leverage autonomous AI agents to offload low-priority work from your human workforce and enable them to concentrate on meaningful business objectives. You will also discover how leading companies are already gaining new levels of productivity with Agentforce.

Watch now to see how autonomous AI agents carry out tasks for both employees and customers - and create major business value.