AI in Customer Education Summit

Over the last few years, AI has become front and center in conversations about how we get work done.

Recent Forrester data shows that 51% of customer education teams are using AI today—and nearly 95% expect to adopt AI within the next 18 months.

But what are these teams doing? How can AI be beneficial to education teams specifically? And how can you implement AI into your program this year?

That’s what Kristine Kukich, Principal Owner of The Training Sherpa and long-time customer education practitioner, covered in this webinar.

Discover the potential and the hurdles presented by AI and learn how to leverage its capabilities effectively. Kristine shared real-world use cases and success stories that showcase AI's impact on customer engagement, knowledge retention, and overall learning outcomes.

Artificial Intelligence (AI) has ushered in an era of unprecedented possibilities, transforming how we think about and deliver education. Intellum is at the forefront of this revolution, envisioning a future where AI-driven innovations enhance learning experiences, streamline content creation, and personalize education like never before.

This session explored how we’re bridging the gap between AI’s potential and its practical application, setting the stage for a new era in learning.

You'll hear how AI can help you:
• Personalize learning experiences
• Accelerate content creation
• Streamline common instructional design activities

In this talk, Doug Pietrzak shared how education teams can leverage AI to craft assessments to measure learning behavior.

Through a blend of academic insight and lively anecdotes, Pietrzak highlights key strategies and insights gleaned from his pioneering work in this domain. In this webinar recording, you'll learn how to leverage AI not only gauge to learning outcomes, but also to enhance the overall efficacy of online corporate training programs.

Key Takeaways:
• Understand the role of AI in designing assessments for corporate online courses
• Discover methodologies to measure nuanced learning behaviors through AI-driven analytics
• Explore the symbiotic relationship between AI technology and human pedagogy in corporate training contexts

Melody has a long history of working with education technology, and she knew AI would be key to unleashing productivity for her team—but also knew how important it was to roll it out responsibly.
During this webinar, Melody walked us through the process she took to pilot and prove how AI could increase productivity for the education team.
She also shared insights on acceptance rates of AI-generated content, labor savings, and measurable productivity gains from leveraging AI.
Register to receive the recording of this real-life application of AI for education!