Elevate your Customer Experiences with ServiceNow

Join us as we unveil exclusive insights from our CX Trends survey. Discover the intricacies of connecting with the customer, empathize with challenges agents confront daily, and understand the pressures weighing on CX leaders.

Immerse yourself in a thoughtful conversation among industry experts as they share individual experiences and discuss strategic recommendations, including how AI (Artificial Intelligence) and Generative AI are delivering real value in customer service.

Join us now in exploring the dynamic intersection of technology and human touch that is defining the next era in customer experience.

Speakers:
Elizabeth Dixon, Entrepeneur and Author of The Power of Customer Experience
Kim Sanchez, Director of Customer Care and Experience, 7-Eleven
Terence Chesire, VP Product Management, customer workflows, ServiceNow
Dwight Moore, Senior Director Product Marketing for customer workflows, ServiceNow

The rise of chatGPT has generated a lot of hype. The fact is, artificial intelligence and generative AI can boost field service success – but only with the right solution and strategy. Join us for our upcoming webinar, Driving Success in Field Service with AI Innovation. We’ll explore practical use cases of AI in field service that can offer substantial value to your organization. We’ll share how your technicians, dispatchers, and managers, aided by AI, can prioritize tasks that boost customer satisfaction.

We’ll also guide you on:
- Initiating your AI journey
- Navigating responsible and ethical AI
- How to maintain a low-risk approach
- Register now and learn how you can use AI to drive measurable impact for your customers.

Speakers:
Nikki Narang, Director of Product Management, Field Service Management, ServiceNow
Jim Van Over, Field Innovation Officer, ServiceNow

The ongoing brand loyalty crisis is seeing organisations compete fiercely to build fruitful relationships with consumers. Winning customer loyalty in a state of flux is already challenging enough, but couple that with variable consumer desires and it becomes harder than ever.

Customer needs and expectations don’t just change over time; their preferences can now alternate within the same journey. In fact, 83% of EMEA consumers consider a choice of engagement methods to be an important element of customer service.

In partnership with Opinium, we recently conducted our annual Consumer Voice Report for 2024 to explore the consumer habits and preferences of 15,000 adults across EMEA. While it’s clear that the brand loyalty crisis is here to stay, organisations can still build long-lasting relationships with customers. What it takes are flexible strategies that adapt to consumer desires.

Join our webinar, Strategies to tackle the brand loyalty crisis, to find out how you can do exactly this, with the discussion set to centre around: 

- What engagement methods customers expect at different stages of their journeys
- Why organisations must find the right balance between high tech and high touch
- How to action these insights within your own company to create a long-term CX strategy for success
Don’t miss out. Watch now.

Speakers:
Komal Thadani, EMEA Solution Marketing Director, ServiceNow
Eva O'Toole, EMEA CX Solution Marketing Lead, ServiceNow

Watch our transformative webinar that goes beyond the basics of field service management. Increasing efficiency with Xerox: Fireside chat on CX trends and the future of field service is your opportunity to learn directly from experts the full potential of ServiceNow Field Service Management (FSM) to enhance your field service experience. This webinar will provide actionable insights to improve field service support, reduce operational costs, and increase efficiency—all while delivering a better customer experience. Get ready to explore how Xerox is thinking about Generative AI, augmented reality, and additional features to apply these insights to your business.

In this webinar, you will learn how customers are:

· Enhancing resource allocation with ServiceNow FSM

· Reducing response times and increase customer satisfaction

· Minimizing costs through optimized field operations

This session is a must-attend for field service managers and executives looking to make a tangible impact on their bottom line through smarter, more efficient practices.

Speakers:

John Perry, Vice President, XDX Service Delivery, Xerox

Jordan Waechter, Product Marketing, Field Service Management, ServiceNow

In an age where customer service excellence holds greater significance than ever before, the agent experience continues to evolve at an unprecedented pace. Join us for an illuminating webinar as we dive into the interdependencies between agents, automation, and AI in shaping the future of customer service.

Discover firsthand insights on how customer service leaders and their teams:
- Leverage cutting-edge technologies to streamline workflows
- Provide personalized interactions with contextual guidance
- Drive productivity and allocate resources efficiently

Learn how your customer service team can solve issues quickly and accurately with automated processes. Reserve your seat today.

Speakers:
Nicky Brock, Senior Director, Enterprise Applications |Kore Wireless,
Neil Kostecki, Director, Outbound Product Mangement, CS&O |ServiceNow

You’re feeling immense pressure from the business to improve customer experiences with the latest technology. Join two industry experts, Segra's Chief Information Officer, Rose Chambers, and ServiceNow’s Chief Innovation Officer, Dave Wright at an insightful webinar, Ignite Your Customer Experience Transformation.

In this session, Rose and Dave will share their perspectives and strategies on how to gain an advantage through customer-focused innovative technologies and processes. During this conversation, they will highlight how to:

- Leverage digital workflows to deliver seamless customer interactions
- Implement emerging technologies like AI and machine learning
- Foster a customer-centric culture

After this discussion, Rose and Dave will reflect on ideas for harnessing AI to drive human-centric engagements. Hear how your peers are standing out in today’s competitive landscape.

Speakers:
Rose Chambers, Chief Information Officer, Segra
Dave Wright, Chief Innovation Officer, ServiceNow

ServiceNow’s Field Service Management will help you connect your process, schedule efficiently and keep you teams aligned with ServiceNow’s Field Management. With everything visible through the NOW platform, you can manage the whole experience for customer, field workers and your back office in one place.

In today's dynamic market, manufacturers must streamline complex customer operations to eliminate friction from sales and service, driving customer loyalty and growth. By prioritising new aftermarket services for recurring revenue and enhancing the profitability of traditional service models, manufacturers can ensure sustained success. Streamlined operations not only improve customer satisfaction but also enable manufacturers to adapt quickly to market changes, securing a competitive edge.

Our industry experts will share on:

- The state of manufacturing customer operations

- 4 steps to transform the customer experience

- How ServiceNow is helping manufacturers

Don't miss this opportunity to learn from industry experts and take your processes to the next level.

Experienced sales reps understand that sometimes the hardest part of deal-making is quote generation. Offering configurations, options and discounts via outdated spreadsheets can result in errors, delays and even cancellations.

Our speakers will discuss:

- The latest trends in lead-to-renewals and Configure-Price-Quote (CPQ)

- Optimizing processes and creating a cohesive value stream across lead-to-renewals

- Improving customer experiences through a unified platform and advanced automation capabilities

- Generating quotes and fulfilling complex orders across highly configurable products and services

A single platform for CPQ and lead-to-renewals eliminates bottlenecks that can result in lost deals. Find out how.

Generative AI can streamline your customer service, leading to higher agent productivity, cost savings, and improved customer experiences.

Take advantage of this breakthrough technology by joining us for an exclusive webinar, Put generative AI to work for customer service. You’ll discover how to make your service faster and simpler—for your customers and employees.

You’ll learn:

- Ways to integrate generative AI within your current ecosystem
- Techniques to harness the power of generative AI and increase organizational support
- How generative AI can improve operational efficiency and elevate customer satisfaction

Help your employees feel more confident about generative AI and use it to transform your customer service and drive business growth. Watch now.