Create a world-class technology organisation

Generative AI is here, in all its exciting use cases. But many organisations still face the same challenge: how to integrate GenAI quickly, safely, and seamlessly into workflows without comprising security, privacy, or compliance.

Join ServiceNow’s Julia Mulcahy to see how we’re building GenAI into all aspects of Now Platform, and how our adoption is already enabling people to unlock benefits company-wide.

Julia will also dig deeper into exactly what’s needed to build the right foundation for GenAI to be properly managed and optimised over time.

By the end of the session, you’ll have a much better understanding of how our latest GenAI solutions boost productivity and reduce costs in relation to
- The employee experience: AI search: genius Results, email content creation
- The agent experience: Knowledge from incident
- The developer experience: Test case generation, code explain

Bring your questions and join us to learn how this transformative technology can reshape your digital service landscape.

For years, ServiceNow has been investing in AI and GenAI for Service Operations (ITSM and ITOM). These investments are automating incident routing, identifying anomalies, providing assist recommendations, and predicting and preventing service disruptions.

During our upcoming webinar, discover ServiceNow can help your organisation reimagine IT service and operations through AI-enabled workflow automation. You’ll learn:
- The value of AI and Gen AI to the enterprise
- Key AI and Gen AI use cases from ServiceNow
- How to move ahead on your AI and Gen AI journey
Find out how to use AI and Gen AI to rapidly boost your company’s productivity.

Speakers:
RJ Jainendra, Vice President and General Manager, ITSM, ServiceNow
Heath Ramsey, Vice President, Platform Outbound Product Management, ServiceNow
Aaron Zuber, Global Area Vice President, ServiceNow

Discover how you can shape service experiences for employees anywhere, with always-on IT services. By automating support for common requests your organisation can deliver high-quality services at scale and continually optimise processes, boost agent efficiency and accelerate issue resolution.

In an era where digital innovation is paramount and cost efficiencies are crucial, this session is your gateway to understanding how, from strategy to execution, Generative AI can:

Drive intelligent IT operations with the automation of IT tasks and reduction of manual workloads
Enhance decision making with predictive analytics that enables preventative measures
Unlock efficient resource allocation with the analysis of usage patterns and predictions of future demands
You’ll also see real-life outcomes of our GenAI capabilities, along with our roadmap to take GenAI even further in the future for technology organisations.

Don't miss this opportunity to have your questions answered and gain a forward-looking perspective on how GenAI will redefine the future for technology teams.

While European companies are projected to spend over $241 bn on software in 2024, alarming amounts of investments are still going to waste – and the question is, why?

Without a holistic view to plan and act strategically, companies cannot escape siloed, disconnected tools, higher risks and manual, error-prone work.

Attend our virtual workshop where ServiceNow’s James, Sankhadeep and Tim will show you how, with the combined power of SAM and APM, you can take full control of your estate, optimise usage and action compliance fixes, while planning tech refreshes and rationalising apps.

After the session, you’ll walk away with a solid understanding of how you can answer these questions and build a plan for seven-figure savings or more:
- What software do you own and what’s the cost?
- Are you buying what you need? Where should you invest?
- Do you have all the rights you need for everything you are using and where you are using it?
- Are you using what you have? Or do you have unused software sitting on the shelf?

Don’t miss this opportunity to learn how to supercharge returns with what you already have, or what you could achieve after integrating SAM and APM on the Now Platform.

In the next Industrial Revolution, Generative AI has the potential to create a multiplier effect for organisations; productivity, efficiency and cost savings, just to name a few outcomes.

Leaders are now being charged with redefining human-machine partnerships across a plethora of areas across the business. But the question now is “Why! And “How” to embrace this technology at a pace that’s right for your organisation, and in a way that can profitably scale.

Join Aurora Gaimon, ServiceNow’s GenAI Solution Consultant, as she covers the crucial control points to consider to be on the winning side of generative AI. This session will help you answer four pivotal questions before heading into your next crucial budgeting meeting.

Why do I want to invest in Generative AI and what business value will it create?

What types of Generative AI should I be investing in and how do I future-proof this decision?

Do I need to build this capability or should I buy out of the box?

What is the expected ROI and how will it evolve over time?

To avoid missteps and secure returns on AI investments, watch our webinar to learn how to bring clarity to your strategy and understanding of which use cases to prioritise first, and most importantly, when to say “no” and wait.

Organizations that migrate to the cloud can empower themselves with the right AI and observability tools, which not only help them to quickly recover from incidents but also provide them with a unified view of data. By bringing together AIOps and observability, teams can work more efficiently and collaboratively while ensuring that everyone has access to the right information at the right time.

Join us for our upcoming webinar, reclaim your time by unifying AIOps and observability, to learn how a large financial institution used ServiceNow for cloud migration, and were able to:

· Recoup the cost of an AIOps + observability solution

· Reduce mean time to recovery, with faster root cause analysis

· Use AIOps to reduce the time spent chasing down issues

According to Nancy Gohring, Research Director at IDC, the median annual spend by large enterprises for AI and observability tools is $1.4 million.1 Overcome high prices and other obstacles—sign up for this webinar now.

Speakers:

Andrew Gardner, senior product marketing manager, ServiceNow

Theo Simmons, go-to-market Tx workflow leader, ServiceNow

GenAI is a hot topic! But at ServiceNow, we're not just talking about it—we're implementing it using our own platform and products.

In this webinar, Rajeev Sethi, ServiceNow's GVP of Emerging Technologies, will share how we've integrated GenAI into our day-to-day workflows to offer a more consumer-like experience that drives productivity at work.

You'll learn:

How we use Now Assist for GenAI to productivity across the enterprise

Why self-service rates are improving for ServiceNow customers, employees, agents, and developers

What's next in our journey from 20+ GenAI use cases in 6 months and beyond

Don’t miss this opportunity to see the art of the possible with our latest GenAI solution; Now Assist, and how you can deliver stellar experiences at scale in 2024.

Are your employees searching for answers to the simplest questions? Customers getting frustrated with your support? Agents spending too long playing catch-up on requests?

Now’s the time to level up your service experience and agent productivity with AI-powered Virtual Agent, Predictive Intelligence. Performance Analytics and GenAI capabilities.

Join ServiceNow’s Julia Mulcahy as she shows you real examples of how to:

- Generate actionable answers and resolutions automatically
- Enable case activities to be summarised with precision to improve agent productivity
- Enhance self-service with increased support channels
- And many more capabilities!

Modernizing your IT services and operations can be challenging, which is why ServiceNow and our partners are always refining our methods and introducing new ways to make implementation smoother and more efficient.

Join this webinar, ServiceNow simplified: New methods for faster implementation, to learn about the tools and guidelines to optimize your ServiceNow journey, including the following topics:

- Guided setup and deployment strategies for Service Operations (ITSM + ITOM)

- Extracting the full value of the platform by using Admin Center

- Rapid discovery of your infrastructure with AI-powered service mapping

- Best practices from experts with decades of implementation experience

Don’t miss this opportunity to enhance your digital transformation efforts. Watch the webinar today and take the first step towards a more efficient and effective ServiceNow deployment.

Speakers:

Michael Hansen, senior product marketing manager, ServiceNow
Mark Carvin, ServiceNow certified master architect, DXC Technology
Svetlana Zenkin, ITSM Product Marketing at ServiceNow

More organisations are investing in large-scale transformation journeys as they commit to end-to-end digitisation in this competitive landscape.

However, with the journey sometimes taking at least twice as long and costing twice as much as anticipated according to Gartner, leaders must connect strategy with delivery for ROI at maximum speed.

Hear from experts at ING and ServiceNow who have first-hand experience in setting up successful transformation offices with Strategic Portfolio Management (SPM). During this session, you’ll:

Understand ING’s approach to change and transformation
Discover how to apply these strategies in your context
Hear directly from leaders who manage transformation at scale
Don’t miss this opportunity to enhance your strategic change initiatives. Register Now.

Speakers:
Jon Lim, Product Marketing Manager, ServiceNow
Sankhadeep Dhar, Advisory Solution Consultant, ServiceNow
Peter Dijkstra, Change and Transformation Office, ING

Watch now for an exclusive webinar where we uncover the potential of AIOps with Generative AI, bringing you the latest strategies and insights for successful implementation. Learn from ServiceNow leaders as they share their expertise on:

- Initiating and managing AIOps projects effectively and efficiently

- Best practices for event correlation and anomaly detection

- Leveraging Generative AI for faster and proactive problem resolution

See how to elevate your IT operations and deliver a better user experience with the power of AIOps.

Employees are relying on IT more than ever to get work done. At the same time, Service desks are dealing with a rise in incidents and help requests, leading to agent overload, increased support costs, and poor response times.

Enter Digital End-User Experience (DEX), our solution for enhancing the Digital Employee Experience and deflecting incidents at new speeds. In our live demo, follow ServiceNow’s Julia Mulcahy as she shows you how you can:

- Give service desk agents comprehensive last-mile visibility

- Resolve incidents faster and with less effort

- Proactively prevent end-user incidents

- Use DEX data to drive further productivity across the Now Platform

Don’t miss the opportunity to see how you can improve the End-User digital experience while reducing service desk costs.

Today’s AI has the potential to become an intelligent driver of business strategy. But with this potential comes questions about proper use, ethics, security, and responsibility, making governance an important topic in the new AI-enhanced business landscape.

Join us to learn essential strategies in governing AI initiatives and managing the technology assets that enable AI.

ServiceNow's Teresa Law and Adam Smith-Cairns will share insights to help you navigate technical complexities, mitigate risks, and optimize the effectiveness of your AI initiatives.

What you will learn:

Strategies for effective and responsible AI governance in your organization

Proven techniques in risk management for your critical technology assets

Latest insights for maximizing value and efficiency from AI initiatives

With such dependence on digital services today, IT Operations teams must keep these services available and responsible, 24/7. But how can teams get ahead of the overwhelming amounts of events, logs and unforeseen events?

Join us to see the power of predictive AIOps and GenAI in predicting issues, preventing disruption and automating remedial actions in real-time.

You will learn how to:

- Spot IT issues: predict and prevent faster than traditional tools allow, using AIOps and anomaly detection

- Slash response time: Get straight to the root cause of issues. View resolution insights in plain language

- Focus on what matters most: Reduce event noise created by monitoring tools.

- Empower IT teams: Boost productivity with a single system of insights and action

Don’t miss this opportunity to gain insights and act on them faster for elevated productivity on a single, cloud-native platform.

Join us as we explore Accenture’s transformation of its IT organisation from traditional ticketing systems to AI-powered technology excellence.

Our experts will share valuable insights and best practices for harnessing AI to optimise your own IT services and operations.

You will learn:

- How Accenture achieved a 38% reduction in Mean Time to Resolution/Closure and a 28% reduction in time spent on incidents

- Accenture’s strategies for integrating AI into IT services and operations

- How to cost-effectively migrate to ServiceNow and measure the value from your investment

Don’t miss this opportunity to learn from industry leaders and enhance your IT operations.

Join us to discover how Now Assist for Strategic Portfolio Management (SPM) can help you break down barriers between stakeholders and teams to accelerate ROI on your GenAI projects and:

- Increase agility by responding to customer needs faster with improved intake process

- Transform experiences by streamlining the demand intake process

- Accelerate productivity by summarising voice of customer to facilitate product enhancements for product owners

You’ll also get to see live demos of how SPM uses the power of GenAI with Feedback Summarization and Conversational Experience for Demand Managers.