Reducing the “human toil” of legal discovery with generative AI

As an emerging leader in legal tech and eDiscovery, Writer customer DISCO is no stranger to AI. Chief Architect of CS DISCO James Snyder joins us to share his experience in the field, how he discovered and implemented AI within his organization, and the changes he and the CS DISCO team have seen since building a generative AI chatbot with Writer.

Watch and read to learn more about James' experience in AI, what it's taken to successfully adopt AI as a solution into the DISCO business model, and how their team has developed their very own AI chatbot, Cecilia, with help from Writer!

A consistent piece of advice that we hear from leaders across a wide range of industries is the importance of being customer-oriented, or “obsessed,” as James Snyder, Chief Architect at DISCO, puts it. Focusing on your customers is truly the best way to lead successful change at your company.

“Customer obsession is a way to galvanize clarity, and if you stay focused on that, you'll start to see all the superfluous things from the things that actually help people. We get too locked into sort of rote behaviors sometimes. But if you just think about your customers and what is your net promoter score for whatever you're offering, it'll change the way that you interact with people as opposed to just keeping the machine running.”

Watch and read to hear more advice from Jim to fellow leaders in tech.