Reduce your costs to serve with faster and smarter service​

CX transformation can be challenging - budgets may shift to other business areas such as operational efficiency, or there may be limited support from senior leaders. Hear from IDC and ServiceNow on how business and IT leaders can see positive ROI from technology investments, turn customer-centric visions into reality, and help customer support teams succeed.

Gain insights into how generative AI is changing the game in field services by enhancing operations and communications, automating reports, and more. Hear from ServiceNow’s field service expert Simon Beavis and global technology solutions company, Cyient at InnovateCX.

See how service providers and telcos innovate by using automation to reduce disruption, increase revenue streams and enhance the overall customer experience. Find out how BT, Radius and NTT Docomo leveraged automation to achieve cost savings, reduce response time and optimise resources and in turn, deliver exceptional service to the customers.

Hear how ServiceNow helped Starbucks to reduce what was once a 40-minute job with a simplified process to free up agents' time to help more customers on their chosen channels, resulting in agent productivity increasing by 14% and attrition reduced by 9%. We also look forward to the future of CX and the impact Gen AI may have on customer service.