Generative AI for CRM

27 Episodes

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  • How to Scale Service with Generative AI and Einstein GPT

    Presented By Salesforce

    Jul 11 2023, 42 mins

    Play

    Jul 11 2023, 42 mins

    On-demand

    Jul 11 2023, 42 mins

  • Unlock the Power of Personalisation with AI-driven Experiences

    Melissa Joy D. Valdez, Bank of the Philippine Islands | Hedy Tan, Salesforce | Reenu Thomas, Salesforce

    Jul 18 2023, 60 mins

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    Jul 18 2023, 60 mins

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    Jul 18 2023, 60 mins

  • How Salesforce Sales Leaders Use GPT to Accelerate Growth

    Frank Fillmann, Country Leader Australia, Salesforce | Ketan Karkhanis, EVP & GM, Sales Cloud, Salesforce

    Aug 22 2023, 46 mins

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    Aug 22 2023, 46 mins

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    Aug 22 2023, 46 mins

  • How to Scale Service with Generative AI and Einstein GPT

    Presented By Salesforce

    Aug 29 2023, 59 mins

    Play

    Aug 29 2023, 59 mins

    On-demand

    Aug 29 2023, 59 mins

  • 3-Step Strategy to Generative AI and Trusted Data in Customer Service

    Allegra Margolis Heath, Salesforce | Noopur Bakshi, Salesforce | Tim Casey, Salesforce

    Sep 12 2023, 40 mins

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    Sep 12 2023, 40 mins

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    Sep 12 2023, 40 mins

  • Key Announcements & Deep Dive into AI-Powered Email Marketing

    Linda Nguyen, Salesforce | Elliot Harper, CloudKettle

    Oct 10 2023, 35 mins

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    Oct 10 2023, 35 mins

    On-demand

    Oct 10 2023, 35 mins

  • Innovate Fast with AI built on a Foundation of Trust, feat. NZ Post

    Chris O' Brien, Digital Transformation Lead, NZ Post | Justin Tauber, Salesforce

    Nov 21 2023, 48 mins

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    Nov 21 2023, 48 mins

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    Nov 21 2023, 48 mins

  • 3 Things Every Service Leader Needs to Know From Dreamforce

    Rebecca Mackenzie, Director, Product Marketing, Salesforce

    Nov 28 2023, 34 mins

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    Nov 28 2023, 34 mins

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    Nov 28 2023, 34 mins

  • AI-Powered Sales Acceleration: How to close deals faster for business growth

    Frank Fillmann, Country Leader, Salesforce | Ketan Karkhanis, EVP & GM, Sales Cloud, Salesforce

    Dec 5 2023, 45 mins

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    Dec 5 2023, 45 mins

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    Dec 5 2023, 45 mins

  • How do we prepare for the next waves of AI, using kindness as our guiding value?

    Amy Weaver, President & Chief Financial Officer, Salesforce

    Dec 6 2023, 10 mins

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    Dec 6 2023, 10 mins

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    Dec 6 2023, 10 mins

  • How to Unlock Data Silos with MuleSoft and AI

    Ben Spicer, Senior Product Marketing Manager, Salesforce | Aridam Kumar, Technical Product Marketing Manager - MuleSoft

    Dec 12 2023, 54 mins

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    Dec 12 2023, 54 mins

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    Dec 12 2023, 54 mins

  • Unleash AI and Innovation: Account Engagement Redefined

    Simon Kawaguchi, Director of Marketing, Pinnacle Investment Management

    Dec 19 2023, 50 mins

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    Dec 19 2023, 50 mins

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    Dec 19 2023, 50 mins

  • Global Insights from the 2023 State of IT Report

    Vala Afshar, Chief Digital Evangelist, Salesforce | Daniela Kirchhubel, Product Marketing Director, Salesforce

    Dec 20 2023, 60 mins

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    Dec 20 2023, 60 mins

    On-demand

    Dec 20 2023, 60 mins

  • Evolving Your Data Strategy in the Era of AI

    Karen Madera, Senior Product Marketing Manager, Salesforce | Brie Partridge, Senior Manager, Salesforce

    Jan 9 2024, 33 mins

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    Jan 9 2024, 33 mins

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    Jan 9 2024, 33 mins

  • Why you shouldn’t be afraid to embrace generative AI, whatever your generation

    Parker Harris, co-founder and Chief Technology Officer, Salesforce

    Jan 15 2024, 16 mins

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    Jan 15 2024, 16 mins

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    Jan 15 2024, 16 mins

  • Dreamforce2U Webinar: Generative AI in Marketing

    Daisy Han, Salesforce | Cindy Hoang, Salesforce | Jordan Chapman, Salesforce |

    Jan 16 2024, 32 mins

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    Jan 16 2024, 32 mins

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    Jan 16 2024, 32 mins

  • Managing Data and Decisions in the Age of AI

    Lisa Ginther Huh, Wendy Batchelder

    Feb 7 2024, 27 mins

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    Feb 7 2024, 27 mins

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    Feb 7 2024, 27 mins

  • The Key to Delivering Excellent Customer Service Every Time - Data + AI

    Derek Carless, Director, Salesforce | Khoa Le, Vice President, Salesforce

    Feb 13 2024, 31 mins

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    Feb 13 2024, 31 mins

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    Feb 13 2024, 31 mins

  • Propel Your Data Culture with Generative AI

    Peter Sherman, Nate Nichols, Harveen Kathuria, Salesforce

    Feb 14 2024, 58 mins

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    Feb 14 2024, 58 mins

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    Feb 14 2024, 58 mins

  • Unlocking the Future: How AI Transforms Customer Experience

    Kevin Domadia, Salesforce

    Feb 15 2024, 54 mins

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    Feb 15 2024, 54 mins

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    Feb 15 2024, 54 mins

  • 3 Ways AI Will Scale Your Contact Center - Move from Hype to Reality

    Robin Gareiss, Metrigy | Amanda West, Oana Lungu Polanco, Tamer Farag, Salesforce

    Mar 11 2024, 57 mins

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    Mar 11 2024, 57 mins

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    Mar 11 2024, 57 mins

  • What are the greatest opportunities AI will deliver in our future?

    Peter Schwartz, Senior Vice President of Strategic Planning and Chief Futures Officer, Salesforce

    Mar 12 2024, 13 mins

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    Mar 12 2024, 13 mins

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    Mar 12 2024, 13 mins

  • Your Sales AI Playbook: How to Supercharge Selling with the #1 AI CRM

    Asal Elleuch, Salesforce | Krithika Viswanathan, Salesforce | Cory Benz, Crexi

    Mar 14 2024, 41 mins

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    Mar 14 2024, 41 mins

    On-demand

    Mar 14 2024, 41 mins

  • Use AI to Accelerate Business Automation with MuleSoft and Flow

    Rei Liao, Salesforce | Amir Khan. Salesforce

    Mar 14 2024, 55 mins

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    Mar 14 2024, 55 mins

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    Mar 14 2024, 55 mins

  • How to Embrace and Manage AI Securely Across Your Organisation

    Ronique Wright, Alexion | Sameer Parulkar, Salesforce

    Mar 25 2024, 53 mins

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    Mar 25 2024, 53 mins

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    Mar 25 2024, 53 mins

  • Salesforce Innovation Day Broadcast

    Salesforce | Anil Chilla, L’Oréal

    Mar 26 2024, 35 mins

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    Mar 26 2024, 35 mins

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    Mar 26 2024, 35 mins

  • How Gen AI & Conversational Messaging meets Customer's Need for Speed

    Rajiv Garg, Salesforce

    Apr 5 2024, 58 mins

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    Apr 5 2024, 58 mins

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    Apr 5 2024, 58 mins