ITSM Webcast Series

We’re continuing our conversation around how modern and powerful ITSM solutions can help you support employees and customers during times of globally adopted work from home. In this webcast, see how to effectively build out your organization’s knowledge base to consolidate resources (IT, HR, Legal, Finance) and empower technicians and employees to resolve issues on their own from anywhere.

Join Kelli Buchanan, senior onboarding specialist, SolarWinds for a 30-minute discussion on:
• Knowledge management basics
• Best practices for deflecting tickets and accelerating resolution times
• Tips you can apply today to improve your knowledge management practices

The need for flexible and powerful IT service management is only growing with our increasingly dispersed workforce and complex hybrid IT environments. In this webcast, see how a native cloud-based ITSM and ITAM solution can help drive effective, employee-focused service across the organization—from anywhere.

Join Jason Yeary, senior sales engineer, SolarWinds ITSM for a 30-minute tour of what’s new with SolarWinds® Service Desk, including:
• Enhancements to streamline ITIL best practices for incident, problem, change, and configuration management
• Advanced customizations like the new drag-and-drop portal designer to better support your organization’s workflow needs
• Artificial intelligence (AI)-powered suggestions and automations to help technicians work efficiently and empower employees with self-service

With accelerated digital transformation, we’ve witnessed a shift in our workplaces, workdays, and employee expectations. How can your service desk keep pace with the constant changes and maintain exceptional support? Enter, automation.

Taking a page from the guiding principle, “Optimize and Automate,” the service desk can enhance IT service management (ITSM) practices and improve the employee experience by simplifying and streamlining operations. Join Liz Beavers, SolarWinds® Head Geek™, and Jason Yeary, SolarWinds senior sales engineer, for an interactive conversation centered on automation. During this session, Jason and Liz will explore the following:

• The value of adopting automation
• Considerations for implementing or refining automation
• Configuring varying degrees of automation in SolarWinds Service Desk

Join us as we review ways to embrace efficiencies, eliminate redundancies, and build value by employing automation in your ITSM practices.

Making change decisions in the ever-changing landscape of your organization is complicated without the right data. Knowing where your assets are located, how your processes and infrastructure are interconnected, and who uses what helps make those decisions easier.

Join this webcast to see how having a robust configuration management database (CMDB) makes it easier to make changes and big decisions within your organization. You’ll also learn how automation and discovery can make managing your CMDB easy.

In this webcast, you’ll hear from Joey Brown, senior product manager, on why it’s important to keep your CMDB up-to-date and what to look for in a CMDB solution.

Many IT teams are doing a great job with their incident management but tend to ignore problem management. Problem management can help identify and track underlying issues at the root of reported incidents. By identifying and documenting these problems, IT teams can minimize their impact and prevent incidents from occurring. And if incidents do occur, they can prevent them from occurring again.

In this webcast, hear from Director of Product Marketing Seyi Verma and Senior Onboarding Specialist Romalyn Escosura to learn how to effectively use the problem management module to minimize problem impact and prevent incidents. They’ll talk about how problem management can support incident and change management and discuss many of the benefits of problem management, such as tracking known issues, responding to multiple tickets, and its ability to drive change management.

Now more than ever, it is important for professionals across various roles, levels, and functions to easily access and use operational tools designed to add value and accelerate the business. To achieve this, tools must be simple to use and integrate. 

Join us for our next SolarWinds Day virtual event, where we will share how we are making it easier than ever to access and use IT operational tools. We will introduce our latest innovations that expand the availability of our Service Desk and Database Management solutions beyond IT.  

During the event, you will:   
• Learn how we are expanding the availability of SolarWinds Service Desk to additional functions across the enterprise, standardizing processes and enhancing the delivery and management of their services.    
• Discover how we are making it easier than ever for database professionals to quickly detect, remediate, and prevent issues with the latest SQL Sentry® release.
• See live demos and get your questions answered by subject matter experts.