ITSM Webcast Series

We’re continuing our conversation around how modern and powerful ITSM solutions can help you support employees and customers during times of globally adopted work from home. In this webcast, see how to effectively build out your organization’s knowledge base to consolidate resources (IT, HR, Legal, Finance) and empower technicians and employees to resolve issues on their own from anywhere.

Join Kelli Buchanan, senior onboarding specialist, SolarWinds for a 30-minute discussion on:
• Knowledge management basics
• Best practices for deflecting tickets and accelerating resolution times
• Tips you can apply today to improve your knowledge management practices

The need for flexible and powerful IT service management is only growing with our increasingly dispersed workforce and complex hybrid IT environments. In this webcast, see how a native cloud-based ITSM and ITAM solution can help drive effective, employee-focused service across the organization—from anywhere.

Join Jason Yeary, senior sales engineer, SolarWinds ITSM for a 30-minute tour of what’s new with SolarWinds® Service Desk, including:
• Enhancements to streamline ITIL best practices for incident, problem, change, and configuration management
• Advanced customizations like the new drag-and-drop portal designer to better support your organization’s workflow needs
• Artificial intelligence (AI)-powered suggestions and automations to help technicians work efficiently and empower employees with self-service

With accelerated digital transformation, we’ve witnessed a shift in our workplaces, workdays, and employee expectations. How can your service desk keep pace with the constant changes and maintain exceptional support? Enter, automation.

Taking a page from the guiding principle, “Optimize and Automate,” the service desk can enhance IT service management (ITSM) practices and improve the employee experience by simplifying and streamlining operations. Join Liz Beavers, SolarWinds® Head Geek™, and Jason Yeary, SolarWinds senior sales engineer, for an interactive conversation centered on automation. During this session, Jason and Liz will explore the following:

• The value of adopting automation
• Considerations for implementing or refining automation
• Configuring varying degrees of automation in SolarWinds Service Desk

Join us as we review ways to embrace efficiencies, eliminate redundancies, and build value by employing automation in your ITSM practices.

Making change decisions in the ever-changing landscape of your organization is complicated without the right data. Knowing where your assets are located, how your processes and infrastructure are interconnected, and who uses what helps make those decisions easier.

Join this webcast to see how having a robust configuration management database (CMDB) makes it easier to make changes and big decisions within your organization. You’ll also learn how automation and discovery can make managing your CMDB easy.

In this webcast, you’ll hear from Joey Brown, senior product manager, on why it’s important to keep your CMDB up-to-date and what to look for in a CMDB solution.

As you evaluate service desk providers in the marketplace, you likely have a handle on the features and functionality offered by various IT service management (ITSM) solutions. But are you aware of some additional and equally important factors to consider as you search for a cloud-based service desk solution? Not including these considerations when evaluating solutions can cause undue stress and problems for IT professionals.

Join this webcast and hear from Director of Product Marketing Seyi Verma to understand these additional factors to consider when moving your ITSM solution to the cloud for higher flexibility and cost savings.

IT service management has evolved from just being an IT ticketing system to a solution encompassing the automation and delivery of services for departments outside of IT. Even though the service catalog is built into IT service management solutions, it’s a regularly underutilized feature. The use cases of the service catalog for IT are mind-blowing, and the perks associated with it can change processes for the better and drive success across an organization.

In this webcast, you’ll hear from Director of Product Marketing Seyi Verma and Sales Engineer David Russell to learn how a service catalog does the following:

• Enriches service experience for employees
• Promotes collaboration between departments—HR, facilities, legal, finance, etc.
• Helps improve employee efficiency
• Is implemented in SolarWinds® Service Desk

Many IT teams are doing a great job with their incident management but tend to ignore problem management. Problem management can help identify and track underlying issues at the root of reported incidents. By identifying and documenting these problems, IT teams can minimize their impact and prevent incidents from occurring. And if incidents do occur, they can prevent them from occurring again.

In this webcast, hear from Director of Product Marketing Seyi Verma and Senior Onboarding Specialist Romalyn Escosura to learn how to effectively use the problem management module to minimize problem impact and prevent incidents. They’ll talk about how problem management can support incident and change management and discuss many of the benefits of problem management, such as tracking known issues, responding to multiple tickets, and its ability to drive change management.

Now more than ever, it is important for professionals across various roles, levels, and functions to easily access and use operational tools designed to add value and accelerate the business. To achieve this, tools must be simple to use and integrate. 

Join us for our next SolarWinds Day virtual event, where we will share how we are making it easier than ever to access and use IT operational tools. We will introduce our latest innovations that expand the availability of our Service Desk and Database Management solutions beyond IT.  

During the event, you will:   
• Learn how we are expanding the availability of SolarWinds Service Desk to additional functions across the enterprise, standardizing processes and enhancing the delivery and management of their services.    
• Discover how we are making it easier than ever for database professionals to quickly detect, remediate, and prevent issues with the latest SQL Sentry® release.
• See live demos and get your questions answered by subject matter experts.

Your IT service management (ITSM) teams leverage a set of practices, policies, and processes to design, deliver, manage, and improve the IT services they provide to other employees.

Now it’s time to take what you do well and go beyond IT.

In this hands-on webcast, we’ll cover the benefits of bringing multiple departments to an ITSM platform with Enterprise Service Management (ESM) capabilities and provide real-world examples of how ESM gives your departments the power of:
• Accelerated service delivery: Streamlined service delivery times, leading to quicker resolutions and improved user satisfaction.
• Data privacy: Protection of sensitive information, handled with the same level of security and compliance throughout the organization.
• Structured service delivery: A way to provide consistent processes across all departments, reducing operational chaos and ensuring standardized service delivery.
• Service accessibility: Enable employees to request services from multiple domains through a single, user-friendly interface accessible by a centralized company-wide service portal.
• Visibility of service quality: Provide real-time insights into service quality and enable proactive improvements.

2023 saw hiring slowdowns and budget cuts with higher demands on IT teams, leading to teams feeling understaffed, underequipped, overcapacity, overwhelmed, and falling behind. 

Sound familiar?

If this past year was a struggle, we want to show you that 2024 doesn’t have to be. SolarWinds customers found repeated success and we want to show you how. We’ll talk about what got these companies through and how they’re preparing for the year ahead, as well as how SolarWinds Service Desk aided in their adjustments.

Join us in this webcast, to hear from one of our Solutions Architects and expert in this field, David Russel, as we dive into how SolarWinds customers still find success despite strong headwinds. David will be joined by RJ Gazarek, Principal Product Marketing Manager for ITSM.

We’ll talk about:

* What success looked like for customers in 2023
* How they’re set up even better in 2024
* The power of Automations, Workflows, and Runbooks

We have entered the age of artificial intelligence.

AI and machine learning promises to transform numerous domains in the coming years. And while there are plenty of reasons to be excited, no shift this significant comes without potential pitfalls.

Understanding these challenges begins with an open dialogue. This SolarWinds Day, we’re scouting ahead to map the future of AI in IT. In fireside chats with industry leaders, we’ll explore strategies for optimizing how your enterprise uses AI and identify the risks of this new technology—before they impact your organization.

We’ll tackle questions like…

• What are the critical factors to consider when selecting AI technologies for IT implementation? Are you confident that AIOps is supporting your organization's needs?
• What cybersecurity risks are associated with AI, including vulnerabilities to hacking, data breaches, or adversarial attacks?
• How can organizations navigate regulatory considerations when implementing AI technologies?
• What ethical dilemmas might arise from using AI in IT, such as algorithmic bias, privacy concerns, or job displacement, and how can organizations address these challenges proactively?
• What key skills will IT professionals need to develop as AI becomes more prevalent in the industry?

We hope you can join us for this timely conversation, aimed at equipping you with the tools and resources you need to navigate the intricacies of the AI revolution.