Ensuring High Performance Webex, Zoom, and Teams

Microsoft Teams is one of the most popular Unified Communications as a Service (UCaaS) platforms. Teams has become business critical as companies try to keep a dispersed and hybrid workforce connected. Painful performance degradations or poor-quality audio, video, or information sharing can wreak havoc on team productivity. Adding the hybrid workforce into the mix, makes managing and ensuring performance even more complicated.

IT Professionals need pervasive visibility to both prevent problems with Teams from happening in the first place and ensure quick resolution in these complex interconnected environments that often requires collecting evidence to share with their service provider or Microsoft.

NETSCOUT’s nGenius Performance Management Platform enables IT Professionals to reduce Mean-Time-To-Resolution (MTTR) of Microsoft Teams performance problems in real-time to quickly pinpoint the source of the problem and rapidly restore high quality service. Join this discussion to gain insight on:
• How NETSCOUT provides end-to-end visibility into Microsoft Teams performance.
• Why we can leverage scalable deep packet inspection capabilities from wherever your users are – even when they move between locations.
• Troubleshooting Microsoft Teams issues from an actual customer for R&D, contact center, manufacturing, and business operations intermittently moving between corporate and remote offices.
• A demo of NETSCOUT’s solution monitoring voice and video quality that provides the intelligent data needed to identify root-cause of issues in real-time, dramatically reducing downtime.

Zoom averages more than 300 million daily active users with business customers making up lion’s share, and enterprise customers growing exponentially. Keeping this business-critical service performing at its best, is a must-have directive for most companies and organizations.

If Zoom quality suffers from bad voice quality, slow connections, or service unavailability, then not only do people get frustrated and lose productivity but the business is negatively impacted. IT professionals need to rapidly find and fix issues, in real time, in what typically is a complex service environment with complex dependencies beyond the Zoom application.

NETSCOUT’s nGenius Performance Management Platform provides a scalable deep packet inspection approach to help identify the root cause of Zoom performance issues and reduce Mean-Time-To-Resolution (MTTR) to rapidly restore service levels and improve the Zoom user experience.

Join this discussion to gain insight on:

• NETSCOUT’s end-to-end visibility of Zoom performance enables rapid troubleshooting of quality issues no matter if the user is connecting to Zoom services from home offices, remote locations, or on-prem

• The broader network and application environment and activities which underpin and support the performance of Zoom services in complex environments

• How NETSCOUT technology has helped customers solve complex issues in their UCaaS environments impacting services

• A demo of NETSCOUT’s solution monitoring Zoom that provides the intelligent data needed to identify root-cause of issues in real-time, dramatically reducing downtime

Webex is one of the world’s most popular video conferencing and collaboration services in the market today. As Enterprises use Webex to deliver immersive communication experiences between co-workers, suppliers and customers, the need to protect that experience and ensure performance has never been greater.

The bigger challenge is that Webex is not just a single ‘SaaS’ service. It consists of an intrinsically connected set of components spanning home users, internet services, wide area networks, data centers, and cloud services. When problems arise in any of these areas, then quality declines, communications are impaired, and the business suffers. IT professionals need mission critical visibility into Webex and these other areas to ensure performance meets expected service levels.

NETSCOUT’s nGenius Performance Management Platform provides a scalable deep packet inspection approach that helps reduce Mean-Time-To-Resolution (MTTR) of Webex issues to quickly pinpoint the source of the perceived Webex problem and restore service in these complex environments. Join this discussion and gain insight on:

• NETSCOUT’s end-to-end visibility of Webex performance that enables rapid troubleshooting of quality issues no matter if the user is connecting to Webex from home offices, remote locations or on-prem

• The broader network and application environment and activities which underpin and support the performance of Webex services in complex environments

• How NETSCOUT technology has helped customers solve complex issues in their UCaaS environments impacting services

• A demo of NETSCOUT’s solution monitoring Webex that provides the intelligent data needed to identify root-cause of issues in real-time, dramatically reducing downtime